Perth Window Cleaning Co. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website (perthwindowcleaningco.com.au) and our services.
1. Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Your name, email address, phone number, and the physical address of the property requiring service.
- Service Details: Information you provide about your property and the services you are interested in (e.g., number of storeys, type of cleaning needed).
- Usage Data: Information about how you use our website, collected automatically through cookies and tracking technologies. This may include your IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with a quote for our services.
- To schedule and carry out the services you have booked.
- To communicate with you about your booking and our services.
- To send you follow-up emails or occasional marketing communications, such as special offers or reminders about our services. You can opt-out of these communications at any time.
- To improve our website and services through analysis of usage data.
- To deliver targeted advertising through platforms like Facebook (Meta).
3. Data Storage and Security
We take the security of your personal information seriously. Your data is stored in the following ways:
- In our secure email inbox (Google Workspace).
- Within our secure Customer Relationship Management (CRM) system to manage jobs.
- Within the form submission section of our website host (Netlify).
We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, loss, or misuse.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. We use:
- Google Analytics (via Google Tag Manager): To understand how visitors interact with our website. This helps us improve our content and user experience.
- Meta Pixel (Facebook Pixel): To measure the effectiveness of our Facebook advertising campaigns and to deliver targeted ads to users who have previously visited our website (remarketing).
You can control the use of cookies at the individual browser level.
5. Your Rights
You have the right to access, correct, or request the deletion of your personal information that we hold. If you wish to exercise these rights or have any questions about your data, please contact us.
6. Third-Party Links
Our website may contain links to other websites (such as our social media pages). This privacy policy only applies to our website. We are not responsible for the privacy practices of other sites.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: